Refund policy
SUB4 – Australian Consumer Law Compliant Policy
At SUB4, we are committed to providing high-quality products and reliable service. This policy operates in addition to your rights under the Australian Consumer Law (ACL).
YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under the ACL.
You are entitled to:
- A replacement or refund for a major failure
- Compensation for any other reasonably foreseeable loss or damage
- A repair or replacement if goods fail to be of acceptable quality and the failure does not amount to a major failure
These rights apply regardless of any timeframes outlined in this policy.
RETAIL ITEMS (STANDARD PRODUCTS)
Size Exchanges (Retail Only)
We are happy to offer size exchanges for unused retail items.
To request an exchange:
- Return the item to the address below
- Include details of the requested size
- Include a pre-paid, self-addressed return satchel
Change-of-Mind Returns
For standard retail items purchased via our website, you may request a return within 30 days of receipt for an exchange or refund, provided that:
- The item is unused, unworn, and in original condition
- Proof of purchase is provided
Please note:
- Shipping costs are non-refundable
- No restocking fees apply
If you would like to return or exchange a product, please complete the form on this link.
Returns should be sent to:
SUB4
71A Burwood Rd
Hawthorn, VIC 3122
TEAMWEAR, PERSONALISED & CUSTOMISED PRODUCTS (MADE-TO-ORDER)
Teamwear, customised, and made-to-order items are produced specifically for clubs, organisations, and corporate customers.
Because these items are made to order:
- Change-of-mind returns are not accepted
- Size exchanges are not available
We strongly recommend:
- Carefully reviewing size guides before ordering
- Ordering samples where fit, sizing, or colour accuracy is critical
Important:
Nothing in this section excludes your rights under the Australian Consumer Law.
If a teamwear or customised item:
- Is faulty
- Does not match the approved design or specifications
- Is not fit for its intended purpose
We will provide a repair, replacement, or refund as required under the ACL.
FAULTY OR INCORRECT ITEMS (ALL PRODUCTS)
If you receive an item that is faulty, damaged, incorrect, or does not meet consumer guarantees, please contact us as soon as possible at info@sub4.com.au.
Depending on the issue, we will offer:
- A repair
- A replacement
- A refund
Return shipping costs for faulty or incorrect items will be covered by SUB4.
There is no strict return timeframe for faulty items—claims are assessed based on what is considered a reasonable timeunder the ACL, considering the nature and expected lifespan of the product.
WARRANTY & WEAR
Our products are designed to be durable and fit for purpose.
Normal wear and tear is not considered a fault.
However, if a product fails earlier than reasonably expected, it may still be covered under the ACL.
If you believe your item has a manufacturing fault, please contact us with details and photos where possible.
PURCHASES FROM THIRD PARTIES
If you purchased a SUB4 product from another retailer or website, please contact that seller directly. They are responsible for providing remedies under the Australian Consumer Law.
CONTACT US
If you have any questions about your order, returns, or consumer rights, please contact us:
Email: info@sub4.com.au
If you would like to return or exchange a product, please complete the form on this link.